Data Deletion Policy

Last updated: July 2026

1. Your Right to Deletion

You can request the deletion of your account and the personal data Heart to Melody holds about you at any time. This page explains what gets deleted, what we are required to keep, and how to ask. It complements the rights described in our Privacy Policy.

2. How to Delete Your Account

You have two options:

  1. From the app: Sign in, go to Settings, and use the delete-account option. You will be asked to confirm by typing the confirmation phrase.
  2. By email: Write to privacy@hearttomelody.com from the email address associated with your account with the subject "Delete my account". We will verify that you control that email address and process the deletion within 45 days.

If you created songs as a guest (without an account), email us from the contact address you provided — or include the song link — so we can locate and delete the guest session and its content.

3. What Gets Deleted

  • Your profile (name, email, profile image).
  • Your songs, lyrics, cover art, and videos, including the stories and photos used to create them.
  • Your song share pages (links stop working).
  • Your usage history and preferences.
  • Your email from our marketing lists.

4. What We Keep

  • Transaction records (amount, date, product): retained as required by tax and accounting obligations.
  • Records of deletion requests, to demonstrate compliance.
  • Data we must keep to comply with a legal obligation, resolve disputes, or enforce our agreements.

5. Shared Content

When your account is deleted, your song pages stop being available at their links. Copies that you or the recipient already downloaded, or that were shared outside the Service (for example, an MP3 sent by text), are outside our control and are not affected by the deletion.

6. Deletion Is Irreversible

Once processed, deletion cannot be undone. Your songs and videos cannot be recovered — download anything you want to keep before requesting deletion.

7. Partial Deletion

You don't have to delete everything. You can delete individual songs from your dashboard, or email us to request deletion of specific content (for example, a photo or a story) while keeping your account. A person described in a song — or their parent or guardian — may also request deletion of content about them, as described in our Privacy Policy.

8. Contact

Questions about data deletion: privacy@hearttomelody.com